Your privacy is important to us. This policy notice applies to the personal data of consumers that is collected or used by in2live or its parent company or affiliates or subsidiaries (“in2live”, “we”, “us” or “our”). in2live appreciates the interest you have shown in our company products and services by visiting our websites (“Site”), www.in2live.com.my or related communication channels, including, but not limited to, our social media pages and/or channels and blogs (together “in2live pages”).

Each time that you access of use our site, you acknowledge that you have rea, understood, and agreed to be bounced by this Privacy Notice and the in2live’s Terms of Use. Any dispute over privacy is subject to this Privacy Notice and our Terms of Use, including its applicable limitations on damages and the resolution of disputes. Our Terms of use are incorporated by reference into this Privacy Notice. If you do not agree with this Privacy Notice or our Terms if Use, you must stop using this Site.

Collection of Personal Information

We collect information about you from a variety of sources, including but not limited to:

  • Directly from you;
  • From third parties, for example, in2live’s dealers, social networking platforms;
  • When you use our Site varies depending on the settings of your web browser or device

We do not sell, share or trade customers personal information collected online with third parties. Personal information collected online will only be for internal use only. When you interact with in2live, for instance by registering at in2live’s e-warranty, purchasing a product or interacting with us via our pages, e.g. “like us on facebook”, we may ask for or receive certain data, such as:

  • Name;
  • Delivery address;
  • Email address;
  • Telephone number;
  • Date of birth;
  • Gender;
  • Information about the products and services you have purchased;
  • Your interests; and
  • Other information related to your online behaviour

Use of Information

The personal information we collect from you will be used in some or all of the following ways, but are not limited to:

  • Customer service. We use your information for customer service purposes, including to provide products and services to you; to provide you with a personalized shopping experience; for warranty, technical support, or other similar purposes; and to establish and update your customer account.
  • Communication. We use your information to communicate with you, including to respond to requests for assistance and updates relevant to you. We may communicate with you in a variety of ways, including postal mail, email, and/or telephone, etc.
  • Marketing. We use your information for marketing purposes, including to provide you with special offers, promotions, news, and newsletters; to contact you about products we think may interest you; to target advertisements to you; to administer contests, promotions, and other offers; and for other marketing, advertising, and promotional purposes. Our marketing communications with you may include communications via postal mail, email, and/or telephone, etc.
  • Administration. We use your information for administrative purposes, including to manage our inventory; to help us better understand how our customers access and use our Site; to provide reports to prospective partners, service providers, regulators, and others; to implement and maintain security, anti-piracy, fraud prevention, and other services designed to protect you and us; to enforce this Privacy Notice, our Terms of Use, and other policies.
  • Research and development. We use your information for research and development purposes, including to improve our Site, products, services, and customer experience; to understand our customer demographics; and for other research and analytical purposes.
  • Legal compliance. We use your information to comply with applicable legal or regulatory obligations, including to respond to a subpoena or court order; to cooperate with law enforcement or other governmental investigations; and as part of legal proceedings.
  • Protection of us and others. We use your information where we believe it is necessary to protect us and others.

Sharing of Information

We share your information with the following entities:

  • Corporate Relatives. We may share your information with any current or future parent company, affiliate, or subsidiary.
  • Service Providers. We may share your information with our contractors, vendors, service providers, agents, or others who perform functions on our behalf. For example, we may share your information with service providers who host our Site, coordinate mailings, or analyze aggregate information about our customers.
  • In2live Site Users. We may share your information with other in2live Site users. For example, if you post a review, pictures, or other content on our Site, the contents of your post, as well as other information, such as your username, may be available to all Site visitors.
  • Unaffiliated Third Parties. We may share the information we collect about you with other unaffiliated third parties, such as social media and networking platforms. These third parties may use such information for their own Direct Marketing Purposes.

We may also share your information in the following ways:

  • Business Transfers. We may share your information with another entity if we or any of our current or future corporate relatives are acquired by or merged with another legal entity, if substantially all of our assets are sold or transferred to another legal entity, as part of a bankruptcy proceeding, or as part of a similar transfer of assets.
  • In Response to Legal Process. We may share your information when we believe it is appropriate to comply with the law or a regulatory requirement; to comply with governmental, administrative, or judicial process or other similar requirement or order, such as a subpoena or court order; to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena); or as evidence in litigation in which we are involved. We also reserve the right to report to appropriate law enforcement or governmental agencies any activities that we believe are in violation of applicable laws, rules, or regulations without providing notice.
  • To Protect Us and Others. We may share your information where we believe it is necessary to prevent or investigate a possible crime, such as fraud or identity theft; to enforce a contract; to protect the legal rights, Site, or safety of you, Innovest, its corporate relatives, and their respective employees, clients, partners, agents, other users, or the public in general; to enforce our Terms of Use or this Privacy Notice; and to monitor and remediate security issues.
  • Aggregate and De-Identified Information. We may disclose aggregate or de-identified information about our customers for marketing, advertising, research, or other purposes.

We generally process your personal data only for those purposes that we have communicated with you. If we use it for other (closely related) purposes, additional data protection measures will be implemented if required by law.

Your rights

Once you have provided us with your personal data, you have reasonable access to that information so that you can update, modify or, if legally possible, delete it. For this purpose, we refer you to the in2live privacy website where you can exercise your rights. On this website you can also post other privacy questions or file your privacy complaints. 

You will also be provided with an opt-out opportunity in our commercial messages to you.

We encourage you to keep your personal settings and personal data complete and current.

Your choices

We want to know you better so that we can serve you better while at the same time respecting your choices about how we use your personal data.

Your personal data may be transferred from your home country to other in2live companies in different locations around the world, which may communicate with you about our products, services or special offers that you may be interested in. If local law requires it, we will ask for prior consent to transfer your personal data outside of your geographic region.

If you do not want us to send you personalized offers or information, you can let us know by ticking the appropriate box on the registration form or reply card, or by selecting “opt-out” on emails you receive.

Where local law requires it, we will ask you to “opt-in” or affirmatively consent to the processing of your personal data. For example, where local law so requires, we will only send you newsletters if you have subscribed to them. Similarly, where local law so requires, we will ask you to “opt-in” before using sophisticated profiling techniques.

You may have previously provided us with your personal data through reply cards, via our call centres or in some other manner. Of course, you will always have the option to unsubscribe from any targeted communication from us or change your personal profile information as described under “Your Rights”.

Do Not Track Signals

We take privacy and security very seriously and strives to put our website users first in all aspects of our business. We utilize cookies to help you to get the most out of our pages.

Please be aware that we currently do not make use of a technical solution that would enable us to respond to your browser’s Do Not Track signals. In order to manage your cookie preferences, however, you may alter the cookie settings in your browser settings at any time. You may accept all, or certain, cookies. If you do disable our cookies in your browser settings, you may find that certain sections of our website(s) will not work. For example, you may have difficulties logging in or making online purchases.

Linking to other websites

During your online journey across our websites, you may encounter links to other websites for your convenience and information. These websites may operate independently from in2live, and may have their own privacy notices, statements or policies. We strongly suggest that you review them to understand how your personal data may be processed in connection with those sites, as we are not responsible for the content of non-Innovest-owned or managed sites, or the use or privacy practices of those sites.

Special information for parents

While our websites are not generally targeted at children under the age of 16, it is in2live’s policy to comply with the law when it requires parent or guardian permission before children’s information is collected, used or disclosed.

We strongly recommend that parents take an active role in supervising the online activities of their children. If you believe we have collected personal data from a person who is under the age of 16, please contact us at our privacy website.

Security

We have taken steps to help protect the information we collect about you from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no data security measures can guarantee 100% security. Please note that we cannot guarantee the security of any information we have collected about you, and your use of our Site indicates that you understand and accept this risk.

You should take steps to protect your account by, among other things, choosing a strong password that nobody else knows or can easily guess and keeping your log-in and password information private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

Changes to this Privacy Notice

This Privacy Notice will be updated from time to time. Changes to this Privacy Notice will go into effect when posted. The new privacy notice will be effective upon posting. If you do not agree to the revised notice, you should alter your preferences, or consider stopping using our pages. By continuing to access or make use of our services after the changes become effective, you agree to be bound by the revised privacy notice.

PERSONAL DATA PROTECTION ACT 2010

  1. When you sign up for the product warranty or when you enter into any commercial transactions with the in2live (“the Company”), you may required to provide the Company with your personal data (”Personal Data”). In doing so, you consent to its use by the Company in accordance with this Privacy Notice.
  2. The Company shall keep your Personal Data confidential at all times. The Company’s policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of Personal Data will be in accordance with the laws of Malaysia and are as set in this Notice.
  3. You agree that all the Personal Data provided by you to the Company and all related information may be used and retained by the Company for:
    • processing your product warranty registration or any application of the Company’s program;
    • providing you with the services as stated in the Company’s policies;
    • carrying out data sorting and analysis to enable the Company to better understand your characteristics and buying behaviour and to provide other services better tailored to your needs, and to assist the Company in selecting products or services that are likely to be of interest to you;
    • providing you with regular communications with details of the program being organized by the Company;
    • designing new or improving existing services provided by the Company, the Company’s affiliates or the Company’s Partners to you;
    • investigation of complaints, suspected suspicious transactions and research for service improvement;
    • prevention or detention of crime;
    • disclosure as required by law;
    • aggregated behavioural analysis.
  1. With your consent, we would also like to use your Personal Data (including your name, contact number, address and email address and other information you have provided to the Company in registering the product warranty or the Company’s program) for direct marketing to you (whether by post, email, phone, SMS or the like) in relation to:
    • offers and promotions from the Company, the Company’s affiliates and the Company’s Partners;
    • offer and promotions from third party merchants that the Company cooperate with.
  1. The Company may disclose and transfer (whether in Malaysia or abroad) to the Company’s agents or contractors under a duty of confidentiality to the Company who provide administrative, data processing, research and marketing, distribution, telecommunications, professional or other similar services to the Company and to any of the Company actual or proposed assignees or transferees of the Company’s rights with respect to you in connection with a merger, sale or transfer (whether of assets or shares), to use, hold, process or retain such Personal Data for the purposes mentioned.
  1. This information is necessary for the Company. If you are unable or unwilling to provide the Company with complete and correct Personal Data, the Company may not be able to keep complete information about you, thus affecting the Company’s capacity to accomplish the above stated purposes.

Any request in relation to the above shall be in writing sent by post or email (in2live.os@gmail.com) and addressed to the Customer Service Department.